Terms and conditions
By visiting and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site. Please read these Terms of Service carefully before accessing or using this website. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by Işık Güner. Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
Your submission of personal information through the store is governed by our Privacy Policy.
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.
Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Copyrights
All the works represented on this website are under copyright of the artist, Denise Ramsay.
They can not be reproduced in any form without the artists permission. If you would like to use any of these images on this website please contact Işık Güner.
Orders and Returns
How do I place an Order?
Simply proceed to checkout by using any of the provided payment methods.
How Can I Cancel Or Change My Order?
Once you purchase a painting from our site, your order will be packed and ready to dispatch. Before shipping, you may change or cancel the print you ordered. In such cases, we happy to refund fully. No changes can be made after your product has been dispatched.
To change or cancel your items please contact us via email – info @ isikguner.com. If items have been sent, then you will need to follow our returns procedure.
How Can I Return a Product?
We hope this will not be necessary. We hope you will love any of the painting or print you purchase from our site. However, you can return damaged items. When returning an item, it must be shipped back to Işık’s studio and we will not be responsible for the shipping cost for returning a painting. We accept returns within 20 days of the order. To return a damaged item, please contact us via email – info @ isikguner.com
Shipping and payment
What Shipping Methods Are Available?
We ship all our original artworks and limited edition prints with national courier, from Turkey. All orders can be tracked with the tracking ID after it is posted.
Do You Ship Internationally?
We ship internationally, wherever you are living in the world.
How Long Will It Take To Get My Package?
We aim to dispatch orders within 5-7 working days. After dispatch, National mail services aim to deliver within the Turkey 2-4 Business day, to Europe within 5-10 working days and worldwide within 10-15 working days.